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Below you will find selected articles from previous issues and an Archives of even more. Contact us to order back issues or for more information on anything you read in the magazine.
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Cover: Is the Glass?
October 2007
Cover for the Fall 2007 Issue.
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Answer: All Of The Above
October 2007
In this special issue of The Quality Connection, official magazine of the National Labor-Management
Cooperation Committee of the organized electrical construction industry, you’ll find both the peril and the
promise.
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What We’ve Created: A Second Chance
October 2007
It’s not time, yet, to celebrate. But we in the NECA-IBEW world are making progress. As
I look back, I see the same thing that screamed at all of us a few years ago—change was
very necessary, because we were looking at some very bleak realities.
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Help The Customer Succeed
October 2007
We all know that convincing potential customers to give us a try won’t be easy.
Customers may or may not endure subpar installations from our non-union competitors.
But we can’t—ever—allow ourselves to expect them to tolerate any job-site difficulties or
worker misbehavior from us. Bottom line: Customer service must become our middle name.
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Keeping The Big Picture In Focus
October 2007
On a national scale, we have 30% of the market, according to our estimates. Is that good enough?
On the one hand, everything is local. On the other hand, unless a union is strong nationally, it would be just a matter of time for its overall weakness to overcome whatever your local strengths might be—like a thief in the night.
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Meeting The Customer’s Needs
October 2007
On the national level, IBEW and NECA continue to work together to do the only
thing that will bring us future success. That is to say, we work to figure out what the
customer’s needs are and will be—and we try to stay ahead of the curve.
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In a Climate of Uncertainty, NEBF Remains Secure...But the Fund Needs Your Help
October 2007
These days you can’t follow the news without hearing about
the disastrous state of pension funds. Pick up the Wall
Street Journal or watch CNN; retirement security has
become a topic of national debate. Some financial experts are
even predicting disaster. In fact, Verizon Communications,
IBM, and many other large companies recently froze their pension
plans, switching to riskier defined contribution plans such
as 401(k) plans.
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What We Learned From Our Customers
October 2007
Would you ever think that a lack of customer focus and good customer service might drive union labor out of business? Do the words, "Customer Service" ever even come into account when we think of union labor?
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What's Happening Across the Fence
October 2007
The good news is that the IBEW is seldom mentioned in
specific attacks or cautionary tales generated by the
non-union press. With the exception of some elderly
bleating on the Associated Builders & Contractors press site
about various claims, dismissals, and appeals to the National
Labor Relations Board regarding salting, it would appear that
organized electrical workers and their contractors aren’t sitting
on the bull’s eye of the anti-union target.
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Magazine Archive
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